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FAQ

Where can I find stock information?

You will find stock information and delivery time indication on each product page of our website. Bear in mind that it is not possible for us to 100% guarantee a delivery time. The information on the website is an indication. In 95% of the cases we are able to deliver within the expected time. However, there are cases where a package can get lost or a vehicle may break down or have mechanical problems. In these cases, and in cases where the manufacturer stops the production of a product (EOL) the delivery time may take longer than indicated on the website or in case of EOL, may not be deliverable anymore. You of course then receive a 100% refund of pre payments done.

How long does it take to deliver my order?

LWe have 2 types of stock information on each product page on the website: Local stock means that the product scan be shipped from one of our warehouses or that of a distributor within 48 hours. Mostly we ship the same day of receiving your order.
External stock means that we have to order the product, in a warehouse further away. Sometimes in another country. Usually external stock orders are shipped within 1 or  2 weeks. However, there are circumstances where the delivery time takes longer than 2 weeks. In these cases your order stays in back order until the order can be released. If you want to request more information about the delivery time of  a certain product, you can send a request to shop@hardware.eu. Delivery time requests are handled only by e-mail because it allows us to work more efficiently.  You can usually expect an answer the same day and we then keep our phone lines free for sales and support.
In some cases (0,5%), a product goes EOL (end of life), this means it cannot be delivered anymore. If this is the case, you will be informed as soon as we get the EOL message from the manufacturer. If   you have made a pre payment and you order goes EOL, you will of course be refunded 100% of the purchase fee.    

Do you ship World Wide?

Yes. We are pleased to  provide World Wide shipping to our customers. Our group of international clients grow each year and we are happy to see them coming back to order again.
The reason for the increase in international customers is related to the wide range of products that we offer as well as being able to deliver them fast.  Usually we can ship products & parts within 48 hours and we are also specialized in delivering  EOL products. These are products where the manufacturer has stopped the production, but there are some rest stock available.
Since we work together with distributors worldwide, it may well be that we are the only ones being able to deliver an EOL product fast to your country.   
We also offer the possibility to use your own preferred shipping company and simply have your order picked up at our warehouse.  When placing the order you just choose the option pick-up at the check-out  page. We can call your carrier and arrange the pick-up service in your name or you can arrange it on your own. Whatever suits you best.
Alternatively, we can of course ship the goods with one of our carriers such as UPS, DHL. FED Ex. Sometimes extra shipping costs will be added to your order depending on weight and destination. We then let you know as soon as possible.

How much do I pay for shipping to the UK?

It depends on weight and destination. Within the UK, the shipping costs are  EUR 19,00 excluding tax. For any other destination we will give you a shipping quote after you have place your order. You can of course also have your OWN carrier pick up the goods at our warehouse. Just tell us what you prefer.

How can I pay for my order?

You can choose among the following payment methods at check-out: banktransfer, Visa, MasterCard, American Express, Paypal & cash at in-store pickup

How can I place my order?

You can place your purchase order in several ways: 1. On our website or by e-mail to sales@hardware.eu